Refund and Returns Policy
Effective Date: December 10, 2024

At ChicCrownn, we want you to be completely satisfied with your purchase. If you are not satisfied with your jewelry, we are here to help. Please review our refund and return policy below for more information.

1. Return Eligibility

We accept returns for most items under the following conditions:

  • Item must be returned within 30 days of delivery.
  • Item must be unused, unworn, and in its original condition (including all tags, packaging, and certificates if applicable).
  • Proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

  • Earrings (for health and hygiene reasons)
  • Customized or personalized items
  • Gift cards

3. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at contact@chiccrownn.com or phone at (816) 220-3378 to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging. Be sure to include any original tags, labels, and receipts.
  3. Ship the Item: Send the item back to our address at:
    ChicCrownn
    929 NW 13th St,
    Blue Springs, Tennessee (TN)
    Note: Customers are responsible for return shipping costs unless the item is defective or damaged.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method within 5-7 business days.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us at contact@chiccrownn.com for assistance. Exchanges are subject to availability and may require you to return the original item before receiving the replacement.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@chiccrownn.com or (816) 220-3378. We will offer a full refund, replacement, or repair, depending on your preference, provided the claim is made within 30 days of receipt.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to contact us:

  • Phone: (816) 220-3378
  • Email: contact@chiccrownn.com
  • Address:
    ChicCrownn
    929 NW 13th St,
    Blue Springs, Tennessee (TN)